Refund policy

Last updated: January 14, 2026

This policy applies to purchases made on serenityfurn.com.

1) Return Window

You may request a return within 30 days of delivery.

2) Return Eligibility (Condition Requirements)

Returned items must be:

  • Unused and in resalable condition

  • With original packaging (when possible), accessories, manuals, and included parts

3) Non-Returnable Items (Examples)

Unless required by law, the following are not returnable:

  • Gift cards

  • Final sale / clearance items (if clearly marked)

  • Items damaged due to misuse, accidents, or normal wear and tear

4) Damaged / Defective / Wrong Item

If your item arrives damaged, defective, or not as ordered:

  • Contact us within 48 hours of delivery

  • Provide: order number + clear photos/videos of the issue and packaging

We will review and provide an appropriate solution (replacement parts, replacement, or refund, depending on the case).

5) How to Start a Return

Email info@serenityfurn.com with:

  • Order number

  • Reason for return

  • Photos/videos (if applicable)

If approved, we will provide:

  • Return instructions

  • A return address (varies by item and logistics)

Important: Please do not send items back without approval, as we may be unable to match the return to your order.

6) Return Shipping Costs

  • If the return is due to damage/defect/wrong item, we will cover reasonable return shipping or provide a prepaid label (depending on the item and situation).

  • For no-reason returns, return shipping is the customer’s responsibility.

For large/oversized furniture, return shipping may be significant. We will communicate estimated return shipping costs before you ship the item back.

7) Refund Timing

After we receive and inspect the returned item, refunds are typically issued within 3–7 business days to the original payment method.
Your bank may take additional time to post the refund.

8) No Restocking Fee

We do not charge a restocking fee for approved returns.
Please note that return shipping costs may still apply in certain cases (for example, returns requested without a quality issue), as described in this policy.

9) Partial Refunds (If Applicable)

A partial refund may apply if the returned item is not in original condition, is missing parts, or shows signs of use.

10) Contact

Email: info@serenityfurn.com
Tel: +86 18650270403